Pre-Paid Card problem with Sunrise Bank

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Not resolved

On Aug 31 2015, mango switched over from a pre-paid MasterCard to a pre-paid Visa card. That's all fine and dandy.

But here starts the issues. Because I only use the phone app to access my account, I did not receive any notice that I had to order the new card until I got an email on Aug. 25th. So I logged into my account from my tablet and that is where I was then able to order my new visa card.

Once I ordered my new card, it stated it would take 7 to 10 business days to arrive and that any direct deposit would be rejected until the new card was activated. I called my payroll department and they told me that once the direct deposit gets refused, they would mail me a check within 3 days. However, my direct deposit was accepted my Mango and since i didn't have the new visa card yet, I had no access to MY MONEY. It is now September 16 and I still do not have the new visa card and I still have no access to MY MONEY.

I am so pissed and angry right now. Over the past 3 weeks, calling customer service EVERY DAY, I have been lied to, hung up on, put on hold up to 57 minutes, and I can not even be transferred to a supervisor because they refuse to transfer me. They have escalated numerous issues to an "account specialist" promising me a call back within 48 hours but that never happens. Because I don't have access to MY MONEY, all my bills are late including my rent.

I have no food, no gas in my car, my phone will get shut off tomorrow (which the rep was happy to hear cause I will not be able to call customer service anymore) and I am facing over 200 dollars in late fees. My Netflix got shut off, my cable will get turned off on Friday and I got an eviction notice to vacate by the end of this month. I finally told the rep today that I did want want him to say "I'm sorry" again because sorry doesn't get me to work and sorry doesn't pay my bills. This is a very unethical company to deal with.

I can not believe that they treat customers so bad and NO ONE seems to care.

This type of behavior truly seems illegal and I pray that no one else has to go through this. As of the 29th of September, I am still waiting for my Mango card to arrive.

Reason of review: Poor customer service.

Monetary Loss: $200.

Preferred solution: Let the company propose a solution.

I didn't like: Customer service.

  • Praxell

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